Terms of Service

Thank you for using Despacho. These terms of service (the “Terms”) govern your access to and use of the sites and services (“Services”) provided by Despacho and its subsidiaries (Despacho” “we” or “our”). Please read them carefully before using the Services.

By using the Services you are agreeing to these Terms. If you are using the Services on behalf of an organisation, you are agreeing to these Terms for that organisation and representing that you have the authority to bind that organisation to these Terms. In that case, “you” and “your” will refer to that organisation.

You may use the Services only in accordance with these Terms. You may use the Services only if you have the legal power and capacity to form a contract with Despacho. The Services will continue to evolve as we refine features and functionality. We may terminate, suspend, or modify the Services, in general or with respect to you, from time to time without cause or prior notice. We may also delete any content or data from the Services at our discretion.

We may also update these Terms at any time and from time to time. Your continued use of the Services following any such update will be taken as confirmation of your acceptance of such updates.

All documents and information on the Despacho website are protected by copyright. Except as specifically permitted herein, no portion of the documents or information on this website may be reproduced in any form or by any means without the express written consent of Despacho.

Content and Liability Disclaimer

Despacho shall not be responsible for any errors or omissions contained on any Despacho website and reserves the right to make changes at anytime without notice. Mention of non-Despacho products or services is provided for informational purposes only and constitutes neither an endorsement nor a recommendation by Despacho. All Despacho and third-party information provided on any Despacho website is provided on an “as is” basis.


Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

In no event shall Despacho be liable for any damages whatsoever, and in particular Despacho shall not be liable for direct, special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue or loss of use, cost of replacement goods, loss or damage to data arising out of the use or inability to use any Despacho website, any Despacho product or service. This includes damages arising from use of or in reliance on the documents or information present on any Despacho website (including any information posted or placed by anyone other than Despacho), even if Despacho has been advised of the possibility of such damages.

Release of Information For Legal and Other Reasons

We may release information concerning your use of the website as required by law and when we believe in good faith that such release is appropriate to protect our rights and/or comply with a judicial proceeding, court order or legal process served on us or the website. We may also provide information as necessary or advisable for regulatory or other compliance requirements or for us to be able to identify our clients for regulatory disclosure purposes or otherwise for investor presentations and general information.

License to Use Our Services

Subject to these Terms, we grant to you a limited, non-exclusive, non-transferable license to use our Services for your internal use and not for resale or further distribution. Your right to use our Services is limited by all terms and conditions set forth in these Terms. Except for this license granted to you, we retain all right, title and interest in and to all material that appears on our websites or that is used in our Services, including all related intellectual property rights. Such material is protected by applicable intellectual property laws, including United States copyright law and international treaties.

Except as otherwise explicitly provided in these Terms or as may be expressly permitted by applicable law, you will not, and will not permit or authorize any third party to: (i) reproduce, modify, translate, enhance, decompile, disassemble, reverse engineer or create derivative works of any of our material; (ii) rent, lease or sublicense access to any of our material; or (iii) circumvent or disable any security or technological features or measures related to such material.

Certain of our Services are provided at no cost and certain Services are subject to various fees. The pricing for the Services can be found at https://despacho.me/pages/pricing, are based on usage and are non-refundable.

The fees for the pricing tiers, as well as telephony charges incurred, will be billed to your credit card and you authorize the card issuer to pay any amounts set forth herein and authorize Despacho (or our billing agent) to charge your credit card account until you or we cancel or terminate your pricing tier; provided that if payment is not received from your credit card issuer, you agree to pay all amounts due upon demand. You must provide current, complete and accurate billing and credit card information. You agree to pay all costs of collection, including attorney’s fees and costs, on any outstanding balance. In certain instances, the issuer of your credit card may charge you a foreign transaction fee or related charges, which you will be responsible to pay.

You will be responsible for payment of any applicable sales, use and other taxes and all applicable export and import fees, customs duties and similar charges (other than taxes based on Despacho income), and any related penalties and interest for the grant of access rights hereunder, or the delivery of related services. You will make all required payments to Despacho free and clear of, and without reduction for, any withholding taxes. Any such taxes imposed on payments to Despacho will be your sole responsibility, and you will, upon Despacho request, provide Despacho with official receipts issued by appropriate taxing authorities, or such other evidence as Despacho may reasonably request, to establish that such taxes have been paid. Despacho has a ‘no refund’ policy, but any account credit requests will be considered and processed on a case by case basis.

Access to Our Services

We do not provide you with the equipment to access our Services. You are responsible for all fees charged by third parties related to your access and use of our Services (e.g., charges by Internet service providers).

We reserve the right to modify or discontinue, temporarily or permanently, all or any portion of our Services without notice. We will not be liable to you or to any third party for any modification, suspension, or discontinuance of all or any portion of our Services.

We also reserve the right, in our sole discretion, to reject, refuse to post, or remove any material that you post or submit for posting, and to restrict, suspend, or terminate your access to our Services at any time, for any or no reason, with or without prior notice, and without liability.


You must comply with all applicable laws when using our Services. Except as may be expressly permitted by applicable law, or as Despacho may authorize expressly in writing, you will not, and will not permit anyone else to: (i) store, copy, modify, distribute, or resell any of the information; audio, visual, and audiovisual works, or other content made available on our Services (collectively, “Service Content”) or compile or collect any Service Content as part of a database or other work; (ii) use any automated tool (e.g., robots, spiders) to access or use our Services or to store, copy, modify, distribute, or resell any Service Content; (iii) rent, lease, or sublicense your access to our Services to another person; (iv) use any Services or Service Content for any purpose except for your own internal use; (v) circumvent or disable any digital rights management, usage rules, or other security features of our Services; (vi) use our Services in a manner that overburdens, or that threatens the integrity, performance, or availability of, our Services; or (vii) remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on any portion of our Services or any Service Content.

Privacy Policy

Our Services are designed to allow you to assign tasks to field workers, communicate with your field workers and customers (“Users”), and view information pertaining to your field workers’ activity. Despacho does this in part using GPS and other sensors on devices running Despacho applications. Some information is automatically collected from or about your Users and field workers when you use our Services and may include, for example, geographic coordinates, phone numbers, names, and addresses.

You agree to comply with all applicable privacy and data protection regulations. Further, you agree to not use our service to send us sensitive information where unauthorized disclosure could cause material, severe, or catastrophic harm or impact to Despacho, any data subjects or relying parties. Sensitive Information includes:

  • Passwords, authentication/authorization credentials
  • Information under strict regulatory or contractual handling requirements (e.g., PCI, HIPAA, and state and federal data security laws) including:
    • Credit Card Information including credit card numbers, CIV numbers (three digit codes for Visa and MasterCard, four digit code for American Express) and magnetic stripe information
    • Social Security Numbers
    • Drivers License Numbers
    • Passport Numbers
    • Government Issued Identification Numbers
    • Financial Account Information
    • Health data
    • Biometric data
    • Personally identifiable information knowingly collected from children under the age of 13 or from online services directed toward children and
    • Real time geolocation data which can identify an individual.
  • Business secrets deemed highly confidential (e.g., highly-confidential business strategies and communications, sensitive attorney-client privileged and confidential communications).

We collect, store, and use your User data on our servers to provide you with the ability to better maintain and improve our Services. We may also use data in an aggregated form for our own purposes. Our Services transfer data to servers that store User data in the U.S. and outside the U.S. We only share User information with others as contemplated by these Terms and otherwise under special circumstances as follows:

  • With third parties who work on our behalf to provide our Services;
  • To comply with laws or to respond to lawful requests and legal process (provided that Despacho will endeavor to notify you if Despacho has received a lawful request for your information);
  • To protect the rights and property of Despacho, our agents, customers, and others including to enforce our agreements, policies, and terms of use;
  • In an emergency, including to protect the personal safety of any person; and
  • For the purposes of a business deal (or negotiation of a business deal) involving sale or transfer of all or a part of our business or assets (business deals may include, for example, any merger, financing, acquisition, divestiture, or bankruptcy transaction or proceeding).

We provide you with access to your User data and ability to delete any of your User data. We also take commercially reasonable steps to safeguard User data.

You agree to provide appropriate notices to your Users about, and if required by applicable laws obtain appropriate consent from Users for, your information collection and use practices relating to your use of our Services and your use of cookies for tracking purposes. Appropriate notices may include notice in the form of a privacy policy posted on your site, in your mobile application, and/or, if you use Despacho’s Notifications in the SMS messages you send through our service.

We may also collect registration and other information about you as our customer through our Site. Our collection and use of information collected about you on our website is governed by our Privacy Policy, available at https://despacho.me/pages/privacy-policy.

Restricted Areas of the Services

Certain parts of our Services, including account management features, may be password-restricted to registered users or other authorized persons (“Password-Protected Areas”). If you are authorized to gain access to any Password-Protected Areas, you agree that you are entirely responsible for maintaining the confidentiality of your password, and agree to notify us if the password is lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised. You agree that you are entirely responsible for any and all activities that occur under your account, whether or not you are the individual who undertakes such activities. You agree to immediately notify us of any unauthorized use of your account or any other breach of security in relation to your password or our Services that is known to you.

Links to Third-Party Sites

The Despacho websites may contain links to third-party sites. Access to any website linked to any Despacho website is not the responsibility of Despacho and Despacho is not responsible for the accuracy, or reliability of any content on such websites. Further, the presence of a link to a third-party site does not mean that Despacho endorses that site, its products, or views expressed there. Despacho provides these links merely for convenience and the presence of such third-party links are not an endorsement or recommendation by Despacho.

Limitation of Liability


Contacting Us

If you have any questions or concerns about our Services or these Terms, you may contact us at contact@despacho.me